Suburban Law Enforcement Academy (SLEA) BA State Certification Practice Exam

True or False: It is advisable to deliver a death notification over the phone.

1. True

2. False

3. Only if the person is far away

4. Only if the officer is uncomfortable

The correct answer is: False

Delivering a death notification is one of the most sensitive and challenging tasks an officer can face. The decision to deliver such devastating news deserves a careful approach, with human empathy and support being paramount. In-person notifications allow for a more compassionate and respectful interaction, which is crucial in helping the bereaved process their grief. In general, delivering this news over the phone can lead to misunderstandings and a lack of emotional support that the individual needs in that moment. They may not have an immediate support system present, and this can amplify the shock and distress. Therefore, it is generally considered best practice to convey this information face-to-face, ensuring that the recipient has the chance to seek comfort immediately from the officer or disclose their emotional state. Options that suggest alternative circumstances for delivering notifications over the phone do not align with the standards for compassionate communication typically expected in such sensitive situations. Emphasizing in-person communication respects the gravity of the event and the emotions involved.